You have to set the button up first. You can press the FWD button (or press INTERCOM and dial *710) then x (500 or 165 for your voice mail) #, where x is 2 for all calls, 3 for busy, 4 for no answer and 5 for busy/no answer. That will set the FWD for calls. To set DND, dial *7101. Once you set those codes, your FWD/DND will toggle between the 3 steps of OFF/DND/FORWARD.
*7100 cancels the button. These are the codes for All calls. There are 711 and 712 codes for internal and outside calls if you need to split them. Also, the No Answer and busy timer can be adjusted by the *713yy command where yy is the number of seconds. A good number is *71324 which gives you about 4 rings.
This is explained in you phone system Operating Manual (OM) under Call Forward and Do Not Disturb.
Carl
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