Try the default username and password before resetting the router to the factory defaults.
When a router resets, it goes back to the state when it was new — all information that was entered by hand is lost! Examples are critical things you need to get online, such as ISP username, ISP password, IP addresses, security keys, and ports and services that were opened. It all needs to be re-entered.
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we have a second computer and do not remember the code.
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