Hi,
First of all to troubleshoot this problem, please reseat the fixing assembly. To do this, please follow the steps below:
Reseating the Fixing Assembly


The
fuser unit and surrounding area can become extremely hot during
operation. Perform the following procedure after the fuser unit has
cooled down completely. Touching the fuser unit when it is still hot
may result in burns.


The
fuser unit weighs approximately 3.3 lb (1.5 kg), and it is heavier on
the back side. Be sure to hold the grip securely when carrying a fuser
unit. Dropping the unit may result in personal ie002 error - fuser_unit_weighs_3_lbs.gif"/uploads/images/fuser_unit_weighs_3_lbs.gif" alt="fuser_unit_weighs_3_lbs.gif" class="h_mi" />
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