Error code! Error code 0xc19a003f on an Hp Photosmart D7469

HP Photosmart D7460 Printer support

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\'Ink System Failure\' or a \'0x ...\' Error Message Displays on the Control Panel

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If your product has a removable printhead and uses 564, 364, 178, 862, or 920 cartridges, you have come to the right troubleshooting document.



Issue
An \'Ink System Failure\' or \'0x... \' error message displays on the printer control panel. The exact text of these error messages varies by printer, but they are usually preceded by the word \'Error .\'


The steps to resolve this issue depend on the error code that displays on the product control panel with the \'Ink System Failure\' message. Look for the section below that addresses your particular issue, and then review the solutions in that section.


Click the plus sign () for more information.

Follow these steps to resolve the issue of \'Ink System Failure\' with an accompanying error code \'0xC19A0003.\'

Solution one: Reset the printer

The error message might disappear after you turn off the printer and then turn it on again. After you make any adjustments to the cartridges or the printhead, reset the printer in order for the error message to clear completely. Follow these steps to reset the printer.

1. 
   Press the Power button ( ) to turn on the product.
   
   


2. 
   With the product turned on , disconnect the power cord from the rear of the product.
   


3. 
   Unplug the power cord from the wall outlet.
   


4. 
   Wait at least 15 seconds.
   


5. 
   Plug the power cord back into the wall outlet.
   


6. 
   Reconnect the power cord to the rear of the product.
   


7. 
   If the product does not turn on by itself, press the Power button ( ) to turn it on.
   

• 
  If the error message disappears, the issue is resolved and you do not need to troubleshoot further.
  
  



• 
  If the error message persists, continue to the next solution.
  
  

Solution two: Remove, clean, and reinstall the printhead

If the previous solutions did not resolve the problem, the printhead might be installed incorrectly, or there might be ink or debris on the printhead electrical contacts. Follow these steps to check and clean the printhead.



Step one: Remove the printhead

1. 
   Press the Power button ( ) to turn on the product.
   
   


2. 
   Open the cartridge access door.
   


3. 
   To remove each cartridge, press the tab on the front of the cartridge to release it and remove it from the slot.
   
   
   Figure 1: Remove the cartridge
   
   
   
   
   NOTE: Do not leave the cartridges outside the product longer than 30 minutes. Doing so can result in damage to both the product and the cartridges.
   
   


4. 
   Lift the latch handle on the carriage until it stops.
   
   
   Figure 2: Lift the latch handle
   
   


5. 
   Lift the printhead straight up to remove it.
   
   
   Figure 3: Remove the printhead
   
   

Step two: Clean the printhead
There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the ink nozzles and the electrical contacts, and the electrical contacts. Follow these steps to clean the printhead.



Figure 4: Three areas to clean


1 - Plastic ramp on the side of the ink nozzles

2 - The edge between the ink nozzles and the electrical contacts

3 - The electrical contacts



CAUTION:Do not touch the ink nozzles. Do not touch the electrical contacts with your finger. Use only cleaning materials to touch the electrical contact areas.
Figure 5: Do not touch the electrical contacts

1. 
   Gather the following cleaning materials:
   
   
   
   
   
   
   • 
     Several clean, lint-free cloths or papers. Coffee filters and glass-cleaning cloths work well.
     
     
   
   
   
   


2. 
   Distilled or bottled water. Do not use tap water, because it can contain contaminants that can damage the printhead.
   
   

Lightly dampen a clean, lint-free cloth.

Use the damp cloth to wipe the electrical contacts from the bottom to the top. Do not go past the edge between the electrical contacts and the ink nozzles. Repeat this motion until no ink remains on the electrical contacts.


Figure 6: Clean the electrical contacts

Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the ink nozzles and the electrical contacts.


Figure 7: Clean the edge between the ink nozzles and the electrical contacts

Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the ink nozzles. Wipe away from the nozzles only.


Figure 8: Clean the ramps

Dry the previously cleaned areas with a clean, dry, lint-free cloth before proceeding to the next step.

Lightly dampen a fresh, clean, lint-free cloth with bottled or distilled water.

Clean the electrical contacts inside the product by wiping them from top to bottom. Repeat this motion until no ink remains on the electrical contacts.


Figure 9: Clean the electrical contacts inside the product

Dry the area with a clean, dry, lint-free cloth.

Step three: Reinstall the printhead

1. 
   Raise the latch handle, and then reinsert the printhead.
   
   
   
   Figure 10: Insert the printhead
   
   


2. 
   Carefully lower the latch handle before reinserting the cartridges.
   
   
   
   NOTE:Leaving the latch handle raised can result in incorrectly seated cartridges and printing issues. The latch must remain down to install the cartridges correctly.
   
   
   
   Figure 11: Lower the latch handle
   
   


3. 
   Using the colored shaped icons for help, slide the cartridges into their appropriate slots until they snap firmly into place in the slot.
   
   
   
   
   
   
   
   Figure 12: Slide the cartridge into the slot
   
   
   
   Figure 13: Snap the cartridge into place
   

Close the cartridge access door.

• 
  If the error message disappears, the issue is resolved and you do not need to troubleshoot further.
  
  



• 
  If the error message persists, continue to the next solution.
  
  

Solution three: Reset the product

1. 
   Press the Power button ( ) to turn on the product.
   
   


2. 
   With the product turned on , disconnect the power cord from the rear of the product.
   


3. 
   Unplug the power cord from the wall outlet.
   


4. 
   Wait at least 15 seconds.
   


5. 
   Plug the power cord back into the wall outlet.
   


6. 
   Reconnect the power cord to the rear of the product.
   


7. 
   If the product does not turn on by itself, press the Power button ( ) to turn it on.
   

• 
  If the error message disappears, the issue is resolved and you do not need to troubleshoot further.
  
  



• 
  If the error message persists, continue to the next solution.
  
  

Solution four: Replace the printhead

If the previous solutions did not resolve the issue, replace the printhead. Contact HP support to obtain a replacement printhead.



Click Contact HP ( ) on this page for more support options.



If HP replaces your printhead assembly under warranty, you will receive a new printhead assembly, cleaning materials, and a full set of new cartridges.


If your printhead assembly is no longer under warranty, you can purchase a new one online.

1. 
   Click this link to go to the HP Parts store.
   
   


2. 
   Under Find your part(s) , type one of the part numbers below in the Search by part number text box.
   
   
   
   
   
   
   • 
     If your printer uses 4 ink cartridges, type CN643A
     
     
   
   
   
   • 
     If your printer uses 5 ink cartridges, type CN642A
     
     

Follow the online instructions to order the printhead assembly.

• 
  If the error message disappears, the issue is resolved and you do not need to troubleshoot further.
  
  



• 
  If the error message persists, continue to the next solution.