It sounds like the agitator dogs are worn (in your case they have likely broken into little pieces) and need to be replaced. Remove the agitator cap and the bolt that holds down the
agitator. With the bolt out you can remove the top section of the
agitator (auger) where you should see 4 small white or beige plastic
gears (dogs). . Replace those and it should be ok.
The part number is 80040
This part is common among most Kenmore/ Whirlpool models. If it doesn't look like the right part, please post the model number and I will try to assist you further.
Good luck!
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ok, thank you kindly for the advice.
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