I have reset and downloaded my drive connect to the computer. But to no avail as my computer will not recognised the new hardware that is connected via a usb cable. Anyone with an answer. As this is driving me insane
You cannot see your new 500 on the PC,
my drive connect is a net server and this is how you purchase updates from now on.
SOURCE: PC does not recognise TomTom
Dont use a HUB, connect it directly to the PC.
Reset the unit by pushing a bent paperclip or pin into the hole on the bottom marked 'reset' turn it back on, plug it in & charge it via USB overnight or as long as you can in the car, make sure the led on the top is green, tap the bottom right of the screen & check the battery symbol on the unit says charging underneath.
If this doesn't help.
contact them about the problem...
http://www.tomtom.com/support/support.php?ID=2
SOURCE: computer won't connect with download.tomtom.com
download.tomtom.com is not a web-address. Try this link to the 'home' download page > http://www.tomtom.com/plus/service.php?ID=17
SOURCE: Tom Tom 500 says memory card not installed
Red cross issue:
http://www.tomtom.com/support/index.php?Language=1&query=red+cross&FID=1898
Device not recognised by PC:
http://www.tomtom.com/support/index.php?Language=1&query=connect+to+home&FID=7375
Device not recognised by TomTom Home:
http://www.tomtom.com/support/index.php?Language=1&query=connect+to+home&FID=7375
SOURCE: Tom Tom Go 520 Wont connect via USB
It sounds like your mini usb connector is damaged. If you're handy you can buy a replacement and solder it in. You will need a very fine tip soldering iron and a magnifying glass. The repair can be quite challenging as the components are surface mounted.
Otherwise I can fix it for you for a small fee.
I've repaired about 20 tomtom units with similar problems. I charge around £35 for this including return postage
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