I didn't fix the problem but I did take the handle apart. There is a little metal piston that is pushed down by the button on the outside of the handle. It was very sticky and stuck in the off mode. I freed it when I took it apart but obviously it just stuck again. I am going to take the handle apart and see if a little WD40 will make it easier to push. Either that or glue it in the "on" position. I really love this appliance and if I can't fix it, I'll probably just buy something similar.
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