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Santosh Kumar Jha Posted on Sep 09, 2015

My question is error code is 062-370 - Xerox Office Equipment & Supplies

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naveen d

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  • Contributor 10 Answers
  • Posted on May 16, 2016
naveen d
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Joined: May 16, 2016
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A two minute google search on "error code 062-360" indicated that you may have a faulty IIT/IPS board, atleast for a xerox printer/scanners. Who knows, maybe your Dell printer is just a re-branded Xerox printer with some minor customizations. In any case, one possible solution these errors is to reconnect the cables to/from this board. Obviously this seems like a 'service procedure' so if you want to try this yourself, i would suggest finding the service or maintenance manual on line before even attempting it.
From the post i looked at, it stated:
Try disconnecting the cables to the scanner and document feeder with the machine off. Make sure they are firmly connected then turn the macine back on.
Description At the adjustment of CCD output after power on, CCD does not make a correct output which it should when no light is incident on it.
Initial Action
Refer to BSD 6.2.
Power OFF/ON
Procedure Check the connection of each IIT/IPS PWB connector.
The connectors are connected correctly. Yes No Unanswered
Connect the connectors.
Turn on the power again.
[062-386] reoccurs. Yes No Unanswered
End
Replace the CCD PWB ( PL 11.4). If the problem persists, replace the IIT/IPS PWB ( PL 11.3).

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