Hello, I believe the "delete" and "refresh" button are there on your key board but maybe they are not in the right positions. Some keyboards may have the "@" sign and when you press it you might find another character there. Just try to be a bit patient and study all the keys on after the other on Microsoft word, also use the "shift" button to find out the second function of each character.
As for the refresh, "F5" can also be used as refresh.
But if it is still giving you problem, then I will advice that you buy an external key board.
Best wishes and take care
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