SOURCE: Magicard alto
Hi There,
Sorry to hear you are having a problem with your Alto printer.
A common fault is where the dye fil cassette runs out, the user is warned, but they keep clicking on 'OK' rather than opening the lid and checking the film.
To resolve this, first of all, upgrade your printer's firmware to the latest version (V4.06).
You can download this by following the link below;
http://www.magicardonline.net
Enter your printer's serial number in the QuickSearch box at the top right of the page.
You will then be offered the latest firmware version to download.
Secondy, there is a small 'O' ring drive belt for the dye film advance motor. This is behind the right-hand side panel. This belt may have either come off the pulleys, or it can sometimes double back on itself and get trapped. In either case you may need to replace it to be on the safe side.
The Magicard part number is RIO/0037/R
If you contact your local Magicard service centre they will normally stick one in the post free of charge.
I hope this information is useful to you.
With Best Regards,
MC.
SOURCE: Magicard Rio ID 2 Card Photo doesn't fit in the pre printed space on the card
Hi There,
Could you scan one of your cards and insert the image in your reply?
Just a dummy card will do. It helps to be able to see the problem.
Which application are you printing the badges from?
The image position is only for very small 'fine tuning' adjustments to the card start and end positions.
Regards,
MC.
SOURCE: File Error (c600)
Hi There,
I'm sure this must be a coincidence.
When the ribbon snapped, did the printer report and 'Out of dye film' error on the PC (via the Status Monitor)?
Did you install the latest version of the driver (V6.02 is compatible with both Rio 1 and Rio 2)?
You can download this here;
http://www.magicardonline.net
Just enter your printer's serial number in the QuickSearch box.
If you are updating to a later driver version, please make sure you choose 'Update driver files' rather than 'Add a printer when give the choice (you will need to restart your PC).
I hope this helps.
Regards,
MC.
SOURCE: cant slide the card hopper in the back of my magicard rio 2
Hi There,
Just go to the following web site;
http://www.magicardonline.net
Enter your printer's serial number in the QuickSearch box.
At the bottom of the search results you fill find a useful video tutorial called 'Loading cards'.
The trick is the hopper has to be offered up to the rear of the printer at a 45 degree angle, then as bottom of the hopper engages, tilt if forward and it will drop down into position.
Like you say, I am assuming that you have the correct hopper, but you will see the correct hopper on the video!
I hope this helps.
Regards,
MC
SOURCE: Card Jam 02:16 Error in Magicard Rio 2E Printer
Check the front rollers all turn when the cleaning button is pressed with the top open.
Check the front pinch rollers on the thin metal shafts are pulled down onto the cards by their springs. Check that the ends of the pinch roller shafts are retained in the plastic cam followers. The card is not being gripped to drive it back to print the Magenta panel.
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