Help! thanks for helping me with my washer. unfortunately i could not get the back panel off. is there any way we can discuss this over the phone ? because i really have no idea what to do and i dont want to pay $179  for sears to come fix it if i can jus do it myself.  thanks again

TOP LOAD KENMORE WASHERS ARE NOT ACCESSED FROM THE BACK.
1. FIND TWO SCREWS IN THE CORNER OF THE CONSOLE.
THEY MAY BE VISIBLE FROM THE FRONT OR THE BACK.
THEY ARE DOWN LOW TO SECURE THE CONSOLE TO THE CABINET. THEY MAY ALSO BE BEHIND THE TRIM ON EACH SIDE OF THE CONSOLE ON SOME MODELS
2. ONCE THE SCREWS ARE REMOVED, THE CONSOLE WILL FLIP UP AND BACK OUT OF THE WAY. IT IS HINGED ON THE BACK. DISCONNECT THE LID SWITCH CONNECTOR.
3. REMOVE TWO CLIPS HOLDING THE CABINET TO THE BACK PANEL. PLACE A SCREWDRIVER IN THE FRONT HOLE OF THE CABINET THAT THE CLIPS GO INTO. PRY UP AND BACK ON THE CLIP TO RELEASE IT.
4. TIP THE CABINET TOWARD YOU AND LIFT OFF OF THE BASE. EVERYTHING IS ACCESSIBLE TO YOU AT THIS POINT.