It sounds like you have a food blockage or some blockage between where the water fills up and where it goes into the pump you need to take out the water wand (the rotating thing with water coming out) only the bottom one. You need to unscrew the water wand and make sure nothing is blocking in there.
If not then check your filter which should be next to the water wand remove it and then clean it and make sure nothing in in there to block water getting through.
If you have any questions please dont hesitate to ask
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I can hear the motor running on my mine....
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