HP Photosmart D5160 InkJet Printer Logo
Posted on Nov 28, 2010
Answered by a Fixya Expert

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My printer is flashing through several error messages. The red exclamation mark is on, the yellow indicator light in the bottom section is blinking, in the text screen it is scrolling through Err --, -C, C4, 4E, E6, 68, 80, 00. I have run the troubleshooter and found that the Device Manager lists the Universal Serial Bus controller is an "Unknown Device". The printer is still installed and finds the drivers when I try to reinstall them. Any help would be great.

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  • Expert 35 Answers
  • Posted on Nov 28, 2010
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Try downloading revo uninstaller ( so it will clean the registry of any printer software) depending on the machine, and chipset will depend on the driver needed for the Universal Serial Bus controller. You need to identify your motherboard and download the proper driver.
There could be several other issues here too, but this may be the best place to start not knowing many of the other details.
1. Did this just start happening ? Did you install some other software that broke the printer?
I suggest completely removing all printer software and isolate the "unkown device" error first

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