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I'm afraid you will need to contact the manufacturer.
Dear customers,
if your emails were rejected by Tech.support@tgegroup.com
pls try another email address TGE.customer.service@gmail.com
if you still failed to reach us, pls try the on-line service by MSN: TGE.customer.service@hotmail.com
our on-line service time is(EASTERN TIME):
Monday~Thursday 8:00~9:00 am
8:00~9:00 pm
Sunday : 8:00~9:00 pm
Good luck
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