Code 10 i have a code 10 it says and this is a recent development. The computer doesnt even connect it to windows media. ive tryed uninstalling and reinstalling the device and the same to the usb root but i have no clue still. Can anyone help me please?

1. Download the updated firmware at www.memorexelectronics.com.
2. Unzip the file, then double click setup.exe in the Desktop folder to install the
software to your computer.
3. Connect the player to the computer using the supplied USB cable and the
installation screen will appear. (If the installation screen does not appear, unplug
the USB cable and turn off the unit. Connect to the computer again and press and
hold the Power On/Off/Stop button until the installation screen appears.)
4. Follow the on-screen instructions to install the driver.
5. When finished, click START and locate the newly installed software “Beam
Cadillac” and select “Firmware Download”.