Hello
Sure the ink in the cartridge is clogged and needs to be cleaned. Follow the steps below
1. Open the cartridge access door on your right side of the printer.
2. Remove the cartridge from printer
3. Take a tissue paper with a little water
4. Wipe the nozzles of the cartridge gently
5. Wipe again with an dry tissue and you will find ink deposit on the dry tissue
6. Install back the cartridge in printer
7. Use cartridge cleaning option in the printer.
You are done.
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