Mace Recent Questions, Troubleshooting Help & Support

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1answer

Mace ' EWC-IRB-RJ11 schematics

Contact Mace directly to request the schematic diagrams.
8/3/2021 7:26:21 AM • Mace Home... • Answered on Aug 03, 2021
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Alarm keeps being triggered after it is set

Had the same problem....just relocated the system far away from my Wi-Fi modem or any other radio interference and voila! Hope it helps....
8/1/2021 11:43:13 AM • Mace 80355... • Answered on Aug 01, 2021
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What is an open zone and how do I fix it

an open zone is a detection zone that has a broken or loose wire in which the end of line resistor is not being seen from the panel. each zone wire loop is constantly monitored using a resistor at the very end. this resistor is a specific value and is usually different for each brand of system. the resistor is either attached to the 2 wires at the end, or more commonly installed at the last device on that loop - again across the 2 wires. as long as the panel can "see" the resistor there, the zone is normal. if the 2 wires are shorted together, the zone is in alarm. if either of the wires are broken, the zone goes into an "open" condition, meaning the circuit is open and the resistor can no longer be "seen". fixing the open circuit involves using an ohm meter to read the resistance of the wiring and tracing the wiring from one end to the other to find the "broken" wire or loose connection. it is not an incredibly hard process, but does take some skill. if you are not handy with an electrical meter, calling someone who is would be your best bet.
5/6/2015 8:01:16 PM • Mace 80355... • Answered on May 06, 2015
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Reset key pad

Be the first to answer 1/23/2015 11:09:02 PM • Mace 80355... • Posted on Jan 23, 2015Be the first to answer
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2answers

Mace door alarm not functioning

You more than likely have a bad contact. How old is the system? I’m happy to assist further over the phone at https://www.6ya.com/expert/christopher_101fbc448ddafa3d
12/2/2014 12:48:41 AM • Mace 80355... • Answered on Dec 02, 2014
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I have the camera no power supply what do i need

MACE phone number 800.255.2634 You need a cable adaptor. Give them a call, it is part of there system.
5/9/2014 1:33:59 PM • Mace EASy WATCH... • Answered on May 09, 2014
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