Monessen Recent Questions, Troubleshooting Help & Support

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Control knob on monessen eyf 24 will not turn

One, if it is a more modern logset, you need to push the knob in partially to turn it, not all the way. The owners manual explains this. Think of it as child safety. You must push it in to turn it but not all the way in or it won't turn. If it is an ancient model you refuse to let go of with the old big round know, the valve may be bad and won't allow you to turn it. I suggest you call a local trained professional to come out and look at it and determine what th real issue is. Remmeber you are dealing with a gas appliance and you do not wish to burn your home down.
3/1/2016 2:45:56 PM • Monessen Home • Answered on Mar 01, 2016
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How to replace a pilot assembly on a fireplace

Monesson has all of these on their website. usually when someone believes they need to replace a pilot assembly the actual problem is a maintenance issue. Clear the air-holes at the base of the pilot tube with a vacuum cleaner.
3/1/2016 2:28:37 PM • Monessen... • Answered on Mar 01, 2016
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Wood stove problems

Be the first to answer 11/26/2014 12:47:04 PM • Monessen... • Posted on Nov 26, 2014Be the first to answer
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Mmonessen MODEL DIS33N PILOT WILL NOT STAY LITE

Is the flame [when lit] in contact with the thermocouple? Does the flame hit the thermal couple and climb it? How long do you attempt to heat it up before allowing it to run on its own? If the flame is correct placement, color, and contact with the thermocouple and you've attempted to light it and had it running manually for 30 secs or more ... you may need a new thermocouple and/or pilot assembly. If unsure, have a certified technician come out and examine it for you.
9/20/2014 12:49:30 AM • Monessen... • Answered on Sep 20, 2014
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Pilot light wont stay lit on gas fireplace

Contact the Monessen site below and they might be able to help you or get you in touch with a dealer in your area to fix the issue. I know there was a recall on the Monessen remote systems a while back and your system might be part of that recall. Get with Monessen directly to find out. Hope this helps. http://monessenhearth.com/customer-care/
6/18/2014 4:20:32 PM • Monessen... • Answered on Jun 18, 2014
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