I have a Dell 5100cn and went to print something and error code: 009-362 Restart Printer. Well, powered off, unpluged ...no go. Called Dell and they believe it is the Cyan toner causing the problem because I put in an empty Cyan toner and the error message went away, then I put in the NON-DALL Cyan toner and the error message was back. I called the place where I got the toner and they are coming out Friday with a nrew Cyan toner. Hope that works. Any ideas??
Generic toners often cause this error. Was the cyan you purchased a aftermarket compatible?
I would stick with the factory origional toner if I were you if you. Obviously the compatible is the source of your trouble. Or try a compatible from a completely different supplier to see if you can find one that works with your Dell 5100.
×
Efficacious Solutions to Troubleshoot Dell Printer Error 007-340 & 007-341:
Step 1:- Cycle Power on the Dell Printer
§First, turn OFF your Dell printer.
§Then wait for some time at least 15-20 seconds.
§Next, turn the Dell printer ON.
§Determine if the issue still occurs. If yes, then go to the next step.
Step 2:- To Remove PHD Unit
You should try to Remove PHD Unit, by the following way to fix instant fix this issue.
For More Info Get In touch with professional to get proper solution: Fix Dell Printer Error 007-340
Toll-Free No: +1-888-633-7151
Connect with 1 888 788 1719 to Fix Dell Printer Error...
Read Blog About Fix Dell Printer...
SOURCE: Pages full of toner / toner streaking
First off, this is a comment from a random person who may or may not know ALOT about these printers and toner/printer design in general. All toners are not designed to the same specification. Toner is a combination of plastic "pigment" and iron like shavings to make it magentically attracted to the electrical charges within the unit. Different toners conform to different grades and mainly size of the particles within the blend. The manufacturer doesnt only recommend that you use their toner to make them money, yes of course it makes money, but its because when the unit is designed it is designed to use a certain grade of toner, trust me if you put the non-branded toner vs the branded toner under a microscope you would see quite a difference. Often the non-branded toner is much larger in particle size (obviousely because its cheaper to make at this spec). This causes a variety of issues from excess toner not being cleaned off of developer rollers, IDT rollers, or clogging of toner dispenser tubes in the unit and the micro filters contained at the toner dispenser assy and developer assys. Also as for the issue not changing when switching to dell branded toner - the dispenser tubes within this unit contain up to 500-1000 pages worth of toner, making no change in toner you make immediately visible. Also depending on the damage caused by the previous toner, it may not be able to be fixed until all the components in between the toner and final delivery (drum cart) are replaced. In this case more than likely the toner dispenser assy, all developer assy's, and drum cartridge need to be replaced, and than be sure to stick with factory branded toner :)
488 views
Usually answered in minutes!
Robert, thanks for the response. Yes it was supposed to be a "machine compatible" toner.
GOOD NEWS! The vendor brought out a new Cyan Toner and instantly the printer worked. Thank all of you who responded.
×